We apologize for the length of this disclaimer. All information should be read and must be agreed to prior to placing your order due to the custom nature of these products. Once ordered, products cannot be returned or exchanged. Please contact us BEFORE ordering if you have any questions or concerns. Contact info: 1-800-836-4488 or email us at email@example.com
BEFORE PLACING YOUR ORDER
Due to the custom nature of our business, your credit card will be charged immediately upon placing the order. We cannot charge your card after the order is shipped due to the policies of our vendors. We encourage you to order color swatches BEFORE ordering. Orders cannot be returned or exchanged for any reason once the order is placed. We supply free swatches in advance of most products to help you choose prior to ordering. Not all specifications can be published on our site. Please note it is the consumer's responsibility to understand the product, install and installation space needed when making their custom order. Our staff is able to provide any information needed to assist with making your custom choice. However there are characteristics of some products that are part of the design that may not convey on our site and are out of our control. Please educate yourself on the product you are planning to order prior to making a custom order. For questions, please email at firstname.lastname@example.org or call 1-800-836-4488.
By agreeing to this disclaimer, you have read and understood all the measuring details, cautions and notes outlined on our "How to Measure" page. Any errors made in measuring are the sole responsibility of the consumer.
The consumer is responsible for all measurements and researching the product specifications prior to ordering. The consumer is responsible for contacting our company PRIOR to ordering if they have any specification questions on the product.
INSIDE MOUNT MANUFACTURER DEDUCTIONS
By choosing Inside Mount, you have measured the exact inside opening of your window well and understand the factory will take the appropriate deductions according to their specifications for each product. Please note all items are made by machines and do have a +/- 1/8” variance possibility. Please do not adjust your inside mount size or provide existing shade measurements. This will cause your order to arrive incorrect and not fit properly.
Deductions are not taken on Outside Mount headrails. Some products ordered as Outside Mount may have deductions on fabric etc. such as roller shades, sheer shades, etc. Please call us prior to ordering for any questions on outside mount specs for the product you are ordering.
ORDER TIME, TAX AND HANDLING FEES
Most orders take between 2-3 weeks to arrive from time of order, except shutters and specialty products or otherwise noted. If you are interested in rush shipping paid by the customer only, we can find that information out for you, pending on the manufacturer, prior to your order. COVID and supply chain issues may affect normal turn times.
Please note that some orders may come in multiple shipments as they ship from different factory locations. You may get multiple e-mails with tracking information. For any shipping questions call 1-800-836-4488. All orders shipped to a New York State address will incur state sales tax. All Bali orders with a California shipping address will now incur a sales tax/handling fee due to new policy by the State of California.
IMPORTANT: Please be sure to open all boxes as soon as they are delivered and verify that all products ordered have been received. Manufacturers have restrictions on how long they can process claims on products received damaged or incorrect.
Customers must contact us within 15 days of receiving the order for any products that are missing, received as wrong size or damaged. The manufacturers and shipping companies will not accept any claims against damaged, non-shipped/incorrect items after 15 days. It is imperative that you notify us via e-mail of any product missing so we may have a record of it and get a claim processed immediately. Photo proof may be required if within customer ability or a pick up for inspection will be arranged. All manufacturing defects must be reported to Customer Service within 30 days of receipt of blinds. We may require the return of defective products prior to repair or replacement. Warranty exceptions will be made depending on manufacturer policy. All vendors retain the right to remake any products that arrive damaged or faulty. If a pick up or inspection is needed on a new product, the vendors will pay for shipping back to their factory.
RETURNS AND EXCHANGES
Since window treatments are custom and made to fit your windows only, they are not returnable unless they are in need of warranty repair. If you are unhappy with the quality of the product you have ordered, please contact us immediately with an explanation of your issue(s) so we may try to help. All quality concerns or incorrection claims received will require photos or videos depicting the issue. The vendors also reserve the right to pick up and inspect prior to remake. *If there is an exception by the vendor to return for credit rather than remake, the consumer may be responsible for shipping products back for credit.
The manufacturers stand behind their product warranties. We provide detailed measuring help, free swatches and experienced customer service assistance to avoid the need for returns or unhappiness with products. Please call or email us with any questions PRIOR to ordering if you have any discrepancies with measurements or product specs so we can beter assit.
Due to the speed in which your order is processed and products are manufactured, there are no cancellations BEYOND 12HRS FROM THE TIME THE ORDER IS PLACED. Any rare instances of returns/credit warranted by the manufacturer only, shipping charges are the responsibility of the consumer. Returns for any other reason other than a proven/inspected fault in product are NOT accepted by www.blindsexpress.com or Window Flair Inc. Manufacturers are always given the opportunity to remake or repair a product rather than accept a return.
Donations to the JDRF foundation are deposited immediately into an electronic account for the non-profit. These donations are NON-refundable.
Once a custom order is placed, your order cannot be canceled. You may email or call with changes to your order up to 12 hours after. There are NO exceptions.
We will notify you of any back orders or delays. If there are long delays due to factory issues, we may give you an option to cancel or reselect in these circumstances.
Once your order is placed, no pricing changes or promo codes will be applied or refunded. All current promo codes are advertised and need to be applied prior to entering your payment information.
All products on our website are made and shipped directly from the brand manufacturing plants. All products are warrantied under manufacturer warranty only. If you would like specific product warranties, please ask prior to placing your order. All quality standards are reflective of the brand and type of product. Most products can be viewed prior to ordering at local retailers. If a quality issue arises, the customer must contact Blinds Express to proceed with inspection and possible replacement or repair. Since all products are ordered by the customer and to customer's custom specifications, we do not accept return of products. Blinds Express is not responsible for product changes by the manufacturer. If you have ordered a product prior, Blinds Express is not responsible for any changes to hardware, style or furthermore the brand has made. Please call us or check the brand sites for the latest specs, hardware changes prior to ordering.
Please note that natural products specifically woven or bamboo woods can vary in color and pattern. This is not a quality issue, it is a characteristic of the natural products. Roman shades are work room quality and at times will arrive wrinkled and may need to be steamed to remove shipping wrinkles. Custom Roman shades may have slight faults in the fabric and may have seams past 58 inches in width. Please call our Customer Service prior to ordering if you need to know this information BEFORE ordering.
If you are ordering products that are side by side and need pattern or fold alignment, please specify this in your order comments. Not all products guarantee alignment even if they are the same height. However, most manufacturers try to match the products to the best of their ability if notified.
Due to variances on monitors we cannot guarantee that the colors displayed or that the color range will match exactly to the actual color of the product. Computer monitors display pixels at different rates so the colors are portrayed differently. WE SUGGEST ORDERING COLOR SWATCHES BEFORE ORDERING. Orders cannot be refunded or exchanged. Color choice before ordering is the 100% the responsibility of the consumer.
If a color is disputed by a consumer, the blind will be returned to the manufacturer for verification. Once verified by the manufacturer, the blind will be sent back to the consumer. If the manufacturer deems the blind an incorrect color, it will be replaced.
We will not be responsible for the color of hardware including headrail color, stringing/cording that each manufacturer deems standard with any product.
Color dye lot variations may occur due to the process of color application. For the best color match, order all shades for the same room at the same time. Pattern availability and color dye lot match between orders cannot be assured. Any variation in color is in accordance with industry standards.
We are not responsible for color swatches provided by any other company regardless if the name or number match. Please request swatches from US directly prior to ordering.
All products ordered from our site are custom. It is recommended that all custom products be installed by a professional installer. If products are received in proper working condition and correct to the consumer's ordered specs (per industry specs/deductions) Window Flair Inc. and its division Blinds Express will not be responsible for errors in installation. PLEASE NOTE: Consumers are responsible for all installation costs associated with all orders or remake orders. Window Flair Inc. and Blinds Express are not responsible for any return trip charges incurred for any products purchased from Blindsexpress.com.
CUSTOMER LIABILITY WITH INSTALLATION
Please call or e-mail us with any measuring or installation instructions/questions PRIOR to ordering. Blinds Express is not responsible for any issues that have been caused by improper installation or lack of depth. This includes straying from the recommended mounting instructions or hardware. Please call us for ANY questions PRIOR to ordering.
Blinds Express is not responsible for any injuries caused by improper installation of product(s) by the consumer.
Any repairs necessary to repair any damage will be the responsibility of the consumer. If you have any concerns or questions regarding installation or installation depths, you are responsible for contacting us via e-mail or phone for this information prior to ordering.
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This site is provided by Window Flair Inc. on an as-is basis. Window Flair Inc. makes no Representations or WARRANTIES of any kind, expressed or implied, as to the operation of this site, the information, content, materials, or products, included on this site. To the full extent permissible by applicable law, Window Flair Inc. disclaims all warranties, expressed or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Window Flair Inc. and its division Blinds Express or Best-blind will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages.
This site is updated daily and may not be free of programming, clerical, or data input errors. Window Flair Inc. reserves the right to make changes or corrections as necessary. Please note: products showing ONLY the handling charge of $3.50 and not a price for the product indicates that the dimensions go beyond the specifications allowed and will not be able to be made. You will be notified that the order will be canceled, credited or changed.