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Frequently Asked Questions

Shipping is included in most products online. The exceptions are Norm Brand and freight sizes. Shipping fees will be seen prior to ordering in your cart. There may be freight exceptions depending on quantity of freight items in your order. All vendors have different freight policies. So you may receive an email or call in the unusual circumstance where additional charges apply.

Hawaii and Alaska Deliveries: Surcharges are online and will apply to your order for most products shipping to Alaska or Hawaii. However there are some cases with larger orders, etc where you may get a call from us with additional charges for orders shipping here.

Feel free to call us with any shipping questions. Customer service - 1.800.836.4488 or email us:

Sales tax will be applied to any products bought from us and shipped within New York State. We have a corporate office here and under New York State law sales tax must be applied at the time of the order.

California residents: California residents will have to pay a "handling fee" for any products shipped from Bali brand due to their new corporate presence in California. If you purchase Bali products and it ships to California, you will see an automatic additional fee due to this new California state policy.

Due to the extensive product lines on our website, we do not mail catalogs or pamphlets. Most information can be seen on our site or the vendor's site directly. We do send up to (10) free swatches of most products via our online cart.

Normal shipping is an estimated 2 1/2 - 3 weeks. Oversized freight items are an exception as they must travel by freight truck services. Quick Ship products usually ship within 5 business days. However COVID factory delays will affect all shipping times. If you have a deadline, please call us for the most up to date shipping times BEFORE ordering. 1-800-836-4488 Back ordered items or discontinued products and colors will happen at times. We will make every attempt to notify our customers in a timely manner.

Products come from different vendors and facilities, you may get portions of your order sooner than others. Multiple deliveries are common. We will email tracking information as soon as we get it from the manufacturers. Please check your email frequently for updates.

We accept Master Card, Visa, Discover and PayPal.

An order confirmation is sent immediately to your email address that is provided on the order after the cart is checked out. Please review the confirmation as soon as you get it. If you do not get an email confirmation shortly after placing the order, call us at 1-800-836-4488. Custom orders can not be canceled. However changes may be able to be made depending on where the order is in process. Changes are never guaranteed.

We do not ship outside of the US. Our vendors are not set up for international sales and shipping.

Your credit card is charged upon completion of the checkout process as these products are custom to your dimensions and options and shipped directly to you. Though products may take 2 1/2 - 3 weeks to arrive, vendors do not allow cancellation of custom orders once they are in.

Instructions usually come with all products. You will receive all necessary mounting hardware needed for installation. Please contact us if you receive an order with missing hardware or instructions.

To check the status of your order, click on "My Account" in the top right hand corner of the Home Page. Enter your e-mail address and password and your previous and current orders can be accessed. You may also check if the products have shipped yet and if there is tracking information provided.