Home Frequently Asked Questions
Shipping fees are included in most products online. The exceptions are Norm Brand and freight sizes. Shipping fees will be seen prior to completing your order in the shopping cart. There may be freight exceptions depending on the quantity of freight items on the order. All vendors have different freight policies. You may receive an email or phone call in the unusual circumstance where additional charges apply.
Hawaii and Alaska Deliveries: Surcharges are online and will apply to your order for most products shipping to Alaska or Hawaii. There are some cases with larger orders where you may get a call from us with additional charges for orders shipping here.
Feel free to call us with any shipping questions. Customer service 1-800-836-4488 or email us: info@blindsexpress.com
Sales tax will be applied to any products bought from us and shipped within New York State. We have a corporate office here and under New York State law sales tax must be applied at the time of the order.
California residents: California residents will have to pay a "handling fee" for any products shipped from Bali due to their new corporate presence in California. If you purchase Bali brand products shipping to California, you will see an automatic additional fee due to this new state policy.
Due to the extensive product lines on our website, we do not mail catalogs or pamphlets. Most information can be seen on our site or the vendor's site directly. We do send up to (10) free swatches of most products via our online shopping cart.
Most custom products take approximately 2-3 weeks from ordering to delivery. Our Quick Ship brand products usually ship within 5-7 business days depending on the current supply and demand of the product. Woven Wood/Natural Shade products run 3-4 weeks for delivery as there are natural materials used to make these shades. The North American Shutter collection is on a 4-5 week timeframe for delivery. ALL other standard Shutter collections are taking 8-10 weeks for delivery.
Exceptions:
Freight items over 80 inches will take a few days longer to arrive as they ship by freight handlers. There are always exceptions if there are material shortages, production delays or during holidays. We do try and note material shortages on the product info pages if vendors notify us ahead of time.
When in doubt, please call or email BEFORE ordering custom product. We would be happy to check current ship times. 1-800-836-4488 or info@blindsexpress.com
We accept Master Card, Visa, Discover and PayPal.
An order confirmation is sent immediately to your email address that is provided on the order after the shopping cart is checked out. Please review the confirmation as soon as you get it. If you do not get an email confirmation shortly after placing the order, please call us at 1-800-836-4488. Custom orders can not be canceled, however, changes may be able to be made depending on where the order is in process. Changes are never guaranteed.
We do not ship outside of the US. Our vendors are not set up for international sales and shipping.
Your credit card is charged upon completion of the checkout process, as these products are custom to your dimensions and options, and shipped directly to you. Although products may take 2-3 weeks to arrive, vendors do not allow cancellations of custom orders once they are in production.
Instructions usually come with all products. You will receive all necessary mounting hardware needed for installation. Please contact us if you receive an order with missing hardware or instructions.
To check the status of your order, click on "My Account" in the top right hand corner of the Home Page. Enter your e-mail address and password and your previous and current orders can be accessed. You may also check if the products have shipped yet and if there is tracking information provided.
Give us a call at 800-836-4488 or email us at info@blindsexpress.com. We'd love to hear from you !
