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Frequently Asked Questions

Shipping is included in most products online. The exceptions are Norm Brand and freight sizes. Shipping fees will be seen prior to ordering in your cart. There may be freight exceptions depending on quantity of freight items in your order. All vendors have different freight policies. So you may receive an email or call in the unusual circumstance where additional charges apply.

Hawaii and Alaska Deliveries: Surcharges are online and will apply to your order for most products shipping to Alaska or Hawaii. However there are some cases with larger orders, etc where you may get a call from us with additional charges for orders shipping here.

Feel free to call us with any shipping questions. Customer service - 1.800.836.4488 or email us:

Sales tax will be applied to any products bought from us and shipped within New York State. We have a corporate office here and under New York State law sales tax must be applied at the time of the order.

California residents: California residents will have to pay a "handling fee" for any products shipped from Bali brand due to their new corporate presence in California. If you purchase Bali products and it ships to California, you will see an automatic additional fee due to this new California state policy.

Due to the extensive product lines on our website, we do not mail catalogs or pamphlets. Most information can be seen on our site or the vendor's site directly. We do send up to (10) free swatches of most products via our online cart.

Shipping of your custom product(s) with few exceptions take between 2-3 weeks from the time of ordering. Our Quick Ship branded products usually ship within 5 business days depending on the current supply and demand of the product.

All products are custom so the factories take time to process and make each item.


Freight items over 90 inches will take a few days longer as they ship by freight handlers. Shutters and some woven wood programs take longer than 2-3 weeks. The 4 Week Norm Shutter program usually arrives within 4-5 weeks. All other Shutter programs take approximately 7-10 weeks. As will all shipping, holidays will affect the ship times.

When in doubt, please call or email BEFORE ordering custom product. We would be happy to check current ship times.

We accept Master Card, Visa, Discover and PayPal.

An order confirmation is sent immediately to your email address that is provided on the order after the cart is checked out. Please review the confirmation as soon as you get it. If you do not get an email confirmation shortly after placing the order, call us at 1-800-836-4488. Custom orders can not be canceled. However changes may be able to be made depending on where the order is in process. Changes are never guaranteed.

We do not ship outside of the US. Our vendors are not set up for international sales and shipping.

Your credit card is charged upon completion of the checkout process as these products are custom to your dimensions and options and shipped directly to you. Though products may take 2 1/2 - 3 weeks to arrive, vendors do not allow cancellation of custom orders once they are in.

Instructions usually come with all products. You will receive all necessary mounting hardware needed for installation. Please contact us if you receive an order with missing hardware or instructions.

To check the status of your order, click on "My Account" in the top right hand corner of the Home Page. Enter your e-mail address and password and your previous and current orders can be accessed. You may also check if the products have shipped yet and if there is tracking information provided.