ORDER TIME, TAX AND HANDLING FEES
Most orders take between 2-3 weeks to arrive except shutters and specialty products. If you are interested in rush shipping paid by customer only, we can find that information out for you, pending on the manufacturer, prior to your order. Please note that some orders may come in multiple shipments as they can ship from different factory locations. You may get multiple e-mails with tracking information. VERY IMPORTANT: Shipping times can and may be affected by weather, natural disasters or unusual circumstances. We will notify you as soon as possible. Please be aware we can not cancel or change orders under these circumstances. We will help in getting all items shipped as fast as possible in all circumstances. For any shipping questions, call 1-800-836-4488 BEFORE ordering. All orders shipped to a New York State address will incur state sales tax. All Bali orders with a California shipping address will now incur a sales tax/handling fee due to new policy by the State of California.
IMPORTANT: Please be sure to open all boxes as soon as they are delivered and verify that all products ordered have been received! Manufacturers will not pay for any labor associated with manufacturing errors.
Customers must contact us within 15 days of receiving the order for any products that are missing, received as wrong size or received damaged. The manufacturers and shipping companies will not accept any claims against damaged, non-shipped/incorrect items after 15 days. It is imperative that you notify us via e-mail of any product missing so we may have a record of it and get a claim processed immediately. Photo proof may be required if within customer ability or a pick up for inspection will be arranged.
All manufacturing defects must be reported to Customer Service within 30 days of receipt of blinds. We may require the return of defective blinds prior to repair or replacement. Warranty exceptions will be made depending on manufacturer policy.
RETURNS AND EXCHANGES
Since window treatments are custom-made to fit your windows only, they are not
returnable unless they are in need of warranty repair. If you are unhappy with the quality of the product you have ordered, please contact us immediately with an explanation of your issues so we may try to help. The manufacturers we work with are the best in the industry and stand behind their product warranties. We provide detailed measuring help, free swatches and experienced customer service help to avoid the need for returns or unhappiness with products. Please call or email us with any questions PRIOR to ordering.
Due to the speed in which your order is processed and products are manufactured, there are no cancellations BEYOND 12HRS FROM THE TIME THE ORDER IS PLACED. Any rare instances of returns/credit warranted by the manufacturer only, shipping charges are the responsibility of the consumer. Returns for any other reason other than a proven/inspected fault in product are NOT accepted by www.blindsexpress.com or Window Flair Inc. Manufacturers are always given the opportunity to remake or repair a product rather than accept a return.
Donations to the JDRF foundation are deposited immediately into an electronic account for the non-profit. These donations are NON-refundable.
Cancellations can only be made for a period of 12 hours after your online order is finalized. Cancellations due to weather delays, natural disasters or any other similar event can not be canceled due to the custom aspect of these products. All product cancellations and changes will be SUBJECT TO a 30% manufacturers restocking fee, where applicable. Blindsexpress will refund your money minus the restocking fee if it applies and a 6% administrative charge. Blindsexpress will not refund any money or issue any credits if the cancellation or change occurs at any time beyond this 12 hour period. These charges do not apply if the order is not able to be processed due to restriction issues or programming errors on our part.
In regards to back orders or delays, we will notify you via email of back orders and new estimated ship dates. Since product may ship sooner than estimated ship dates, cancellations are not guarenteed with delays or back orders.
PRODUCT QUALITYAll products on our website are made and shipped directly from the brand manufacturing plants. All products are warrantied under manufacturer warranty only. If you would like specific product warranties, please ask prior to placing your order. All quality standards are reflective of the brand and type of product. Most products can be viewed prior to ordering at local retailers. If a quality issue arises, the customer must contact BlindsExpress to proceed with inspection and possible replacement or repair. Since all products are ordered by the customer and to customer's custom specifications, we do not accept return of products. Please note that natural products specifically woven or bamboo woods can vary in color and pattern. This is not a quality issue, it is a characteristic of the natural products. Roman shades are work room quality and at times will arrive wrinkled and may need to be steamed to remove shipping wrinkles.
PROMOTIONS AND SPECIALS
At any given time coupons and promotions can be dropped, added or changed at any given time. Orders taken before any promotional period can not be adjusted to reflect the coupon or promotion if the order was placed prior to the promotional period.
Due to many variances on monitors we cannot guarantee that the colors displayed or that the color range will match exactly to the actual color sample. Computer monitors display pixels at different rates so the colors are portrayed differently. We suggest, whenever possible, to request samples to verify your color. We are not in any way responsible for receiving the wrong color, unless there is a clerical input error. If we input the wrong color, the blind will be replaced.
If a color is disputed by a consumer, the blind will be returned to the manufacturer for verification. Once verified by the manufacturer, the blind will be sent back to the consumer. If the manufacturer deems the blind an incorrect color, it will be replaced.
We will not be responsible for the color of hardware including headrail color, stringing/cording that each manufacturer deems standard with any product.
Color dye lot variations may occur due to the process of color application. For the best color match, order all shades for the same room at the same time. Pattern availability and color dye lot match between orders cannot be assured. Any variation in color is in accordance with industry standards.
DO NOT RELY ON MONITORS TO ORDER YOUR BLIND COLOR. DO NOT RELY ON PREVIOUSLY ORDERED BLIND COLOR WITHOUT ORDERING A SAMPLE FROM US OR SEEING IT IN PERSON FROM YOUR LOCAL VENDOR. MANUFACTURERS CAN CHANGE SKU COLOR AT ANY TIME THAT MAY BE A SLIGHT VARIANCE AND NOT MATCH WHAT YOU CURRENTLY OWN.
All blinds ordered from our site are custom blinds. It is recommended that all custom products be installed by a by a professional installer. If products are received in proper working condition and correct to the consumer's ordered specs (per industry specs/deductions) Window Flair Inc. and its division Blinds Express will not be responsible for errors in installation. PLEASE NOTE: Consumers are responsible for all installation costs associated with all orders or remake orders. Window Flair Inc. and Blinds Express are not responsible for any installation issues or return trip charges incurred for any products purchased from Blindsexpress.com.
RE: Wood blind orders: it is imperative that you read and review the information we have regarding measuring and valances for all wood blinds. (see "How To Measure"). On all shallow inside mount valances, returns are available at no charge. All standard inside mount valances do not come with side return pieces unless specified on order. For further questions, do not place order until calling or e-mailing Customer Service. 1-800-836-4488
CUSTOMER LIABILITY WITH INSTALLATION
Please call or e-mail us with any measuring or installation instructions /questions PRIOR to ordering. We will not be responsible for any issues that have been caused by improper installation or lack of depth. This includes straying from the recommended mounting instructions or hardware recommended. Please call us for ANY questions PRIOR to ordering. We are here to help!
We are not responsible for any injuries caused by improper installation of this product by the consumer.
Any repairs necessary to repair any damage will be the responsibility of the consumer.Due to the large amount of products we offer, we are not always able to publish all specifications for every product. If you have any concerns or questions regarding installation or installation depths, you are responsible for contacting via e-mail or phone for this information prior to ordering. Our company will not be responsible for any installation issues resulting form a customer not seeking this info prior to ordering.
Custom blinds can have many specifications and unfortunately, we can not post all details for the thousands of products we offer. Most manufacturer websites or sample books offer many details. So, please ask questions, research and see the product if you can locally prior to ordering.
The consumer is responsible for all measurements. The consumer is responsible for researching the product specifications prior to ordering. The consumer is responsible for contacting our company PRIOR to ordering if they have any specification or deduction questions on the product.
INSIDE MOUNT MANUFACTURER DEDUCTIONS
Manufacturers will take deductions for inside mounted products, each customer is responsible for reading the specifications of each product or moving your mouse over the “?” next to the mounting option. PLEASE NOTE- DEDUCTIONS ARE TAKEN ON INSIDE MOUNT SHADES. BECAUSE THESE ARE MADE BY MACHINES, THERE IS A +/- VARIANCE OF 1/8" ON ANY POSTED DEDUCTION!
To be sure of the deduction that each manufacturer is taking off your blinds, Call Customer Service 1-800-836-4488. EVERY MANUFACTURER WILL DEDUCT FROM THE INSIDE MOUNTED BLIND, you need to give the exact measurements of the inside window opening, not a pre-measured blind. It is no recommended that you take your own deductions on any product. When in doubt, call us 1st.
Some of our brands will prepare shipments for Canadian orders. Canadian customers must have an established Broker and provide Brokerage firm address in the US to ship to. All shipping, duty or brokerage fees are the responsibility of the consumer. Additional fees are applied for foreign cards that have a billing address outside of the United States. The fee is 6% of your order total and gets billed at time of ordering. We do have product origin documents on file for Canadian customers for products that are qualified to ship to Canada. If you are making a Canadian order, please e-mail, fax or call in your order.
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This site is provided by Window Flair Inc. on an as is basis. Window Flair Inc. makes no
Representations or WARRANTIES any kind, expressed or implied, as to the operation of this site, the information, content, materials, or products, included on this site. To the full extent permissible by applicable law, Window Flair Inc. disclaims all warranties, expressed or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Window Flair Inc. and its division Blinds Express or Best-blind will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages.
This site is updated daily and may not be free of programming, clerical, or data input errors. Window Flair Inc. reserves the right to make changes or corrections as necessary. Please note: Blinds showing ONLY the handling charge of $3.50 and not a price for the shade indicates that the blind sizes go beyond the specifications allowed and will not be able to be made. You will be notified that the order will be canceled, credited or changed.