1. Do you charge for shipping?
2. Does sales tax apply?
3. Do you send catalogs?
4. How long does shipping take?
5. Methods of alternative payments?
6. How do I change an order once placed?
7. Do you ship outside the continental US?
8. When is my credit card charged?
9. Will I recieve a confirmation,instructions and mounting Hardware?
10. How do I check the status of my order?
11.  1

Our prices include all freight charges. Additional charges to apply to products shipped to Alaska,Hawaii, and anywhere where other than the 48 contiguous states. These shipping cost will need to be adjusted at the time of the order and our customer service people will call you with the adjusted amount. Your Credit card will not be charged until you authorize the additional charge. For product over 94 inches and up in width, there is a flat fee of $65.00 added to your order.

Sales tax will be applied to any products bought from us and shipped to New York State. We have a corporate office in that state and under New York law sales must be applied at the time of the order.

Catalogs are very expensive and although very helpful, we feel or site is more up to date. Catalogs also add to the costs of the blinds, something we do not want to do. Our price are the best in the business and we work to keep them that way!

Shipping of your products with few exceptions take between 2-3 weeks from the time of ordering. Back orders will be notified as soon as we know the products are on back order. Many manufacturers don't contact us, sadly until they actually make the product and that is when they let us know that the product is out of stock. This is a very poor way of doing business, but we have no control over this practice. A one time Freight charge of $65 is charged for any blind over 95 inches.

We accept Master Card, Visa and Discover charge cards. American Express is not a card we accept due to their excessive merchant fees. We accept money orders or certified checks. The checks need to be in our possession before the order can be placed. We have no additional plans for payment. These plans always add pricing to the product.

An internet order is sent immediately to your email. You need to check that email as on as you get it. If you do not get an email confirmation shortly after placing the order, call us at 1.800.836.4488. The order did not process or you typed in the wrong email address. If it is a verbal order, you need to listen to the read back carefully. If an error is made during the read back process you will given the opportunity to correct the error. Once you have given the acceptance the order will be placed as read back to you.

We do not ship outside of the US. We do make an occasional exception, a phone call to our order desk will answer any questions you might have.Hawaii and Alaska are always an adjusted freight charge.